Pre-orders let you reserve upcoming and limited official Funko Pop! and Loungefly items before they arrive at POP SPOT. This policy explains how pre-orders work — payment, release dates, allocation, shipping, and your cancellation and refund rights.

PaymentIn full at orderCharged via Paymob at checkout
Cancel before deliveryRefund − 30%Of the paid amount
Refund processedWithin 15 daysTo your original payment method

1What a pre-order is

A pre-order is a reservation for an item that has not yet been released or has not yet arrived in stock. Pre-orders help us bring in upcoming Funko Pop!, Loungefly, and limited "drop" items based on real demand, and they secure your item ahead of release.

2Placing a pre-order and payment

Payment for pre-order items is taken in full at the time of order, securely through Paymob. Placing a pre-order confirms your reservation, subject to the allocation terms in Section 4.

3Estimated release and arrival dates

Any release or arrival window shown on a product page is an estimate. Dates can shift for reasons outside our control, such as manufacturer or supplier schedules, customs, and shipping. We will keep you updated as your item's date approaches, and we do not artificially inflate hype around release timing.

4Allocation and fairness

Limited and chase items are allocated fairly and transparently, in line with how POP SPOT handles all limited stock. There are no hidden reservations. In the rare event that the quantity supplied to us is reduced and we cannot fulfil every confirmed pre-order, we will contact affected customers with the available options, including a full refund.

5Shipping of pre-orders

Pre-order items are not shipped within the standard 2–4 working day window that applies to in-stock orders. They are dispatched once the stock physically arrives with us and your item is allocated.

If your order contains both in-stock and pre-order items, we ship them together once all items in your order are ready. Full delivery details are in our Shipping Policy.

6Pricing

The price you see and pay when you place your pre-order is the price confirmed for your reservation. You will not be charged extra later if the item's price changes after your pre-order is placed.

7Changes, cancellations, and refunds before delivery

You may cancel a pre-order and request a refund before delivery. A 30% deduction applies to the paid amount, and the remaining amount is refunded within 15 days using the same payment method.

Exchanges are not available before you receive the product.

8After you receive your pre-order

Once you receive a pre-order item, you may return it only if there is a manufacturing defect. The full amount is refunded within 15 days once the defect is confirmed, and POP SPOT covers the delivery expenses.

Exchanges are not allowed on pre-orders under any circumstance. For full details, see our Return & Exchange Policy.

9Questions about your pre-order

For any question about a pre-order, contact POP SPOT with your order number: