FAQs

We accept secure online card payments through Paymob at checkout. Your payment is processed externally and we do not store your full card details.

Yes. Payments are handled by our payment provider, Paymob, on a secure connection. POP SPOT never stores your full card information.

Yes. Once your order is placed and payment is confirmed, you’ll receive an order confirmation by email or SMS.

If you need to change or cancel an in-stock order, contact us as soon as possible — once an order has been dispatched, we may not be able to change it. Pre-orders follow separate rules; see our Pre-Order Policy.

We deliver across Egypt via Aramex. We do not currently ship internationally.

In-stock orders are delivered within 2 to 4 working days after dispatch (working days are Sunday–Thursday). Remote or hard-to-reach areas may take up to 7 working days.

A standard shipping fee of EGP 100 applies, shown at checkout before you confirm your order.

Yes. Once your order is dispatched, you’ll receive an Aramex tracking number so you can follow your delivery.

Please contact us within 48 hours of delivery with your order number and clear photos. Confirmed transit damage or incorrect items are resolved at no additional cost to you. See our Return & Exchange Policy for details.

A pre-order reserves an item that hasn’t been released yet or hasn’t arrived in stock — typically upcoming Funko Pop!, Loungefly, and limited drops. Payment is taken in full at checkout to secure your reservation.

Pre-orders ship once the stock physically arrives with us and your item is allocated — not within the standard 2–4 working day window. If your order has both in-stock and pre-order items, we ship them together once everything is ready.

You can cancel before delivery for a refund of the paid amount with a 30% deduction, processed within 15 days to your original payment method. Exchanges aren’t available on pre-orders. Full details are in our Pre-Order Policy.

No. The price you pay when you place your pre-order is locked in — you won’t be charged extra later if the item’s price changes.

For in-stock orders, you can return or exchange within 14 days of receiving your order, as long as you keep the invoice and return the product and packaging in good condition. Return shipping is the customer’s responsibility, and approved refunds are processed within 15 days to your original payment method.

Items with a confirmed manufacturing defect can be returned or exchanged at no additional cost to you, with any refund processed within 15 days.

Mystery items can’t be returned or exchanged once opened, except in the case of a manufacturing defect. See our Return & Exchange Policy for how that’s handled.

Approved refunds are issued within 15 days to the same payment method you used at checkout.

Yes. POP SPOT sells official, authentic licensed products only. Authenticity and collector trust are core to who we are.

POP SPOT is the specialist destination for official Funko Pop! and Loungefly — from core Pop! figures and exclusives to Loungefly bags, wallets, and accessories.

Some items restock or return through new drops and pre-orders. Keep an eye on our New Drops and Pre-Orders, and join our channels to hear about releases first.

[Add store details here — e.g. location(s), opening hours, or “POP SPOT is currently online only.”]

We handle your data in line with our Privacy Policy, which explains what we collect, how we use it, and your rights under Egypt’s Personal Data Protection Law.

Email us at cs@cute-ivory-llama.92-205-185-173.cpanel.site or call our hotline 15242. Please have your order number ready.