At POP SPOT, we want you to love every official Funko Pop! and Loungefly piece you order. This Return & Exchange Policy explains when and how you can return or exchange an item, and what to do if something arrives damaged.

Return window

14 days
From the delivery date

Condition
Sealed & unused
In original packaging

Wrong or damaged
Free exchange
You cover the return shipping

1

What can be returned

To be eligible for a return or exchange, an item must be:

  • Requested within 14 days of the delivery date.
  • Unused, unopened, and in the same condition you received it.
  • In its original packaging, with all protective materials, tags, and inserts included.
  • Accompanied by proof of purchase (order number, invoice, or receipt).
2

What can't be returned

For fairness, and because of how collectibles work, the following are final sale and cannot be returned or exchanged unless they arrive damaged or defective:

  • Limited editions, convention exclusives, and chase / grail items.
  • Pre-orders once they have shipped.
  • Clearance and discounted "last chance" items.
  • Blind boxes, mystery boxes, and any item opened after delivery.
  • Gift cards and store credit.
3

A note on box condition

Funko, Loungefly, and most collectibles arrive from the manufacturer with minor box imperfections — small dents, creases, or shelf wear. These are normal for the category and are not considered defects, so they aren't grounds for a return.

Want mint boxes? If box condition matters to you, add a box protector at checkout or contact us before ordering and we'll do our best to hand-pick the cleanest available.
4

Damaged, defective, or wrong items

If your order arrives damaged in transit, is defective, or you received the wrong product, we'll make it right at no cost to you. Please:

  • Contact us within 48 hours of delivery.
  • Send clear photos of the item and its outer shipping box.
  • Keep all original packaging until the issue is resolved.

We'll arrange a replacement, exchange, or full refund — your choice — and we cover the return shipping.

5

Exchanges

Want a different figure, size, or variant? If your item is eligible under Section 1, we're happy to exchange it. Exchanges depend on stock availability — if your preferred item is out of stock, we'll offer store credit or a refund instead.

For exchanges on eligible items (not damaged or wrong), return shipping is the customer's responsibility.

6

Refunds

Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds are issued to your original payment method or as store credit.

  • Cash on delivery orders are refunded via bank transfer or store credit.
  • Refunds are typically processed within 7–14 business days after approval.
  • Original shipping fees are non-refundable unless the return is due to our error.
7

How to start a return

  • Get in touch — contact us with your order number and the reason for your return.
  • Get approval — we'll confirm eligibility and send return instructions and the address.
  • Ship it back — pack the item securely in its original packaging and send it our way.
  • Get resolved — once it arrives and passes inspection, we process your exchange or refund.